FREQUENTLY ASKED QUESTIONS

– You can browse the site, but you must register as a business to buy or sell through LEDTEK MARKETPLACE.
– Receive and send messages to LEDTEK MARKETPLACE about your order.
– View the status of every order you’ve placed through LEDTEK MARKETPLACE.
– View completed orders and print invoices.
– Add, edit and remove shipping and billing addresses from your address book.
– Add, edit and remove items in your wish list.
– See a list of recently viewed items.
– Update your account details.

– Click ‘My Account’ on the top right of the website header.
– Click ‘Forgot Your Password?’
– Enter the email address associated with your account and click ‘Continue’
– You will then receive an email address to reset your password. Enter your new password and click ‘Continue’.

If you are still having issues please email Support@LEDTEK MARKETPLACE.com

LEDTEK MARKETPLACE contains a wide range of products from some of the world’s most trusted manufacturers of LED displays, LED control and related items.

If you wish to cancel an order that hasn’t already been dispatched please email Sales@LEDTEK MARKETPLACE.com as soon as possible, stating your order number and your reason for cancellation. A member of our team will be in touch.
If your order has already been dispatched, you will have to return the item using our online returns system. See – ‘How can I submit a return request?’ below for more details.

– Find the products you would like to purchase and click ‘+ Add To Cart’
– You will receive the option to either continue shopping or proceed to checkout. To complete the order click ‘Proceed to Checkout’.
– Enter your billing and shipping details.
– Choose your shipping method and click continue.
– If you wish to include a purchase order number or add any comments please write them in the order instructions / comments box. If you have a coupon code type it into the coupon code box and click ‘Apply’.
– Tick to agree to our terms and conditions and then click ‘Proceed to Payment’.
– You will then be taken to our payment gateway page. We currently accept bank transfers only.

If you wish to get obtain an invoice you can view and print one from the ‘Completed Orders’ section of your LEDTEK MARKETPLACE account.

You will receive an email once your order is dispatched containing tracking details. If you selected TNT as a courier please use TNT’s Track & Trace site using the consignment number in the email. If you selected UK Mail then please use UKMail’s Manage my Delivery service.

All our shipping prices are calculated at the checkout stage and are dependent on the order’s total weight and delivery address.

All items we stock are delivered within seven working days. Urgent requirements can often be accommodated. Please call us if you need an item sooner.

Most orders are dispatched on the following working day.  If we don’t have the items in stock or cannot completely fulfil the order we will send you an estimated delivery date.

If you wish to exchange or return an item please use our online returns system.

– Login to your account.
– Go to ‘Completed Orders’, and then click ‘Return Item(s)’ next to the items you wish to return.
– Fill out the reason for return.
– Click ‘Submit Return Request’.

A member of staff will be in touch with further details on how to return your order and provide you with a RMA number which must clearly be labelled on the outer carton.

– Login to your account.
– Go to ‘Completed Orders’, and then click ‘Return Item(s)’ next to the items you wish to return.
– Fill out the reason for return.
– Click ‘Submit Return Request’.

A member of staff will then be in touch with further details on how to return your order and provide you with a RMA number which must clearly be labelled on the outer carton.

A member of staff will be in touch with further details on how to return your order and provide you with an RMA number which must clearly be labelled on the outer carton.